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SIG: Training & Development: Making Change Inevitable Begins with Non-Verbal Rapport Building
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SIG: Training & Development: Making Change Inevitable Begins with Non-Verbal Rapport Building

Making Change Inevitable Begins with Non-Verbal Rapport Building

 Export to Your Calendar 9/17/2020
When: 9/17/2020
4:30pm - 6:00pm
Where: Tonkon Torp
888 SW 5th Ave
16th Floor
Portland, Oregon  97204
United States
Contact: Samantha Kennen & Nicole Carey
PHRMA Office: 503-655-6474

Online registration is available until: 9/17/2020
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SIG: Training & Development

Without Saying a Word: Making change inevitable begins with non-verbal rapport building

Presented by: James Marcus Ross


Everyone thinks they are good at rapport building until they take a good look in the mirror. Join us  ---- to take a good look in the mirror, build on what you already do well, and adjust those blind spots we all have. It takes practice and intentionality but we can all get better at rapport building.


Participants will be introduced to the core rapport building concepts, understand the role they play personally and in others, develop introductory proficiency at matching and mirroring through participatory exercises. They will demonstrate self awareness at their own non-verbal signals that may be impacting their ability to build meaningful rapport and techniques to adjust so their non-verbal signals are more positive and can aid in building stronger partnerships.


This is designed so that participants can begin practicing in real life, day one and can continue to grow their skills.


Rapport Building is a cornerstone competency in relationship building and part of the cohort of competencies relating to Negotiation, Tact and Diplomacy, Active Listening, Conflict Resolution, Mediation, and Developing Trust. These make up the backbone of interpersonal competencies that aid in developing Influence, Leadership and Coaching skills.


About the Speaker: 

James Marcus Ross grew up a carny. For his first 7 years, he lived in a travel trailer visiting a new town every week and became a business owner at 8.


Leaving the carny world he spent 30 years coaching and leading in the corporate world. Recently, he returned to his roots as an entrepreneur and started Unchained Coaching; living his best life coaching others how to think different, leverage their strengths, and grow exponentially so they can live their best life. His book, Stop Being  A Sucker, will be available in Fall 2020.



  • PHRMA Members: FREE! (login to your profile for free pricing)
  • Non-Members: $10


  • SHRM: 1 PDC (approved)
  • HRCI: 1 credit (approved)

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